Customer Service

We value our customers feedback and our customers are our best referral. Take a moment, review what our customers are saying about their experience and then contact us to care for your vehicle.

5

Excellent and Prompt Service!!! I grew up here and currently live in San Antonio and while visiting family, I needed a new battery. I have a "new to me" 2015 VW Beetle and was not sure about installing a new one on my own. I found Rusty's Garage in a Google search on Monday, and since they were conveniently located, so I thought I'd try them out. I set up an appointment online for Wednesday morning (which only took a few minutes for them to confirm). I thought I was all set. I received a phone call about an hour later from Kevin who told me they could get me in the same day, if I was available. They checked the battery and, yes, i needed a new one which they had in stock. I also will need some additional work done but due to my schedule, I needed to postpone these until I returned to San Antonio. Kevin was very helpful - he wrote out the part numbers for the brake pads I needed to replace so that my husband could do them himself. They were fast, thorough and very helpful. The office is also very clean and the staff I had contact with either directly or in overhearing conversations with other customers, were extremely polite, patient and knowledgeable to each person in-person and on the phone. I highly recommend giving Rusty's a try with all your vehicle repairs.

Fantastic to hear my team served you well, Valerie! This made my team's morning meeting to see! We're here to serve you whenever your family needs us. Thank You :)

- Rusty's Garage
5

As Always 'Rusty's' over-delivered. I was thrilled with the Replacement of my tire, according to said Warranty.

Nice to hear we "over-delivered" for you! We truly appreciate you and your continued support, CD! Thank you, Sir :)

- Rusty's Garage
5

Rusty's Garage has outstanding customer service. I have used them twice,. and each time they are very thorough in their inspection diagnosis., Then their mechanics are very professional and service the car very effectively., In addition, their pricing is quite reasonable compared to other service providers., I recommend anyone to use Rusty's for auto repairs and routine services !!!

Right on! Glad to see your feedback and continued trust in our team. Thank you, Richard!

- Rusty's Garage
5

Great job & Always so helpful

Thank you tremendously, Mr. Hannon! We appreciate y'all :)

- Rusty's Garage
5

I am new to the area and needed a garage I can trust. Both my vehicle and myself are older but meticulously maintained, especially my 2009 Nissan Altima. I transport my grand children and of course it’s safety first! I found Rusty’s with help from a great friend in Michigan who owns two garages. Rusty’s had good reviews, and a good vibe from the website, so I decided to try them. The entire experience from making the appointment through the work being completed was extremely pleasant and professional. Tim, Keith, and Paul were terrific as service advisors. The waiting area was comfortable. The Uber rides easily arranged. The communication was outstanding, both electronically and in person. They have some good technology for this. All time and dollar estimates were met. Knowledgeable, patient, respectful throughout. I was included in all decisions. I was happy with all the work done. My brakes and steering feel better than ever. A car wash at a local place was thrown in, and I even got a nice follow up text from the owner. I will definitely be back.

5

modern high tech level of service. clean upscale. photos on your phone of analysis and cars needs.

5

My late husband came to you and he did nothing but rave about your service. Well I now come and will do the same. You were clear as to what was needed and I very pleased with all that you have done. Thank you so much.

Thank YOU so much, Mrs. Marie! Your feedback is a big deal to us and we appreciate knowing we earned your continued trust. Best ahead! :)

- Rusty's Garage
5

Professional and great service. Quick, clean, and amazing communication. Highly recommend Rustys

We thank you for your kind words, Heather! This feedback made our team's morning. We appreciate you and look forward to welcoming you back the next time :)

- Rusty's Garage
5

Great, friendly, honest service! These folks are great, highly recommended!

Your feedback made our morning, Jeffrey! We're glad you found a local shop you can trust. Thank you for allowing our team to serve your family :)

- Rusty's Garage
5

Great service

Thank you tremendously, Mrs. Deb! We appreciate. your continued support :)

- Rusty's Garage
Rusty's Garage is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Rusty's Garage (832) 495-8270 if you have any issues in accessing any area of our website.